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InMotion Hosting Review – Fastest Shared Hosting?

InMotion Hosting is one of the largest 'independent' hosting companies, i.e. they are not owned by a conglomerate like EIG.

InMotion is mainly known for providing quite a bang for your buck, and a very stable service overall. Keep on reading this in-depth InMotion Hosting review to know about my experience with them.

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Speed

Amazing speed. Probably as good as it can get on a shared hosting platform.

Uptime

Perfect uptime. Monitoring tool didn't pick even a single instance of downtime.

Support

Ticket replies are quick & helpful. 24x7 Live chat & phone support are available too.

Price

Prices are on the affordable side considering their overall quality of service.


Speed - How Fast is InMotion?

I've found InMotion's shared servers to be one of the fastest in the business. Not only was the initial response time impressive (around 100ms), the total page loading time was nothing short of amazing for a shared hosting server.

I've regularly run page loading speed tests via Pingdom, and results have been consistently exceptional. So was the average server response time as monitored (automatically) by Pingdom. 

It's not a huge surprise considering how SSD-driven servers are generally so much faster than traditional hard drive powered ones. It's also not a surprise considering that InMotion are known to not oversell their servers, meaning that there's always an ample amount of server resources available to be used by each user account.


Uptime Stats

During the testing period, the site didn't go offline even once. Considering the testing period I'm referring to spanned 2 full months, this is pretty much as good as it gets with not just shared hosting, but any kind of web hosting.

There was only one instance when the site was loading extremely slow, but later I figured out that the issue was related to my own internet connection (I was having the same issue with a few other sites). Accessing the site via a VPN fixed the issue, and after a while things got back to normal even without the VPN.

InMotion also has a 99.9% uptime guaranty which is mentioned on their SLA (Service-Level-Agreement). In short, uptime should be the last thing you'll need to care about on InMotion's platform.


Cost – InMotion Hosting's Plans

InMotion Hosting's shared hosting plans are decently priced. The main thing that differs a lot between the different plans is the number of add-on domains that you can host on a certain plan.

Their base plan, Launch, comes at $5.99/mo ($4.89/mo with discounted link). It allows up to 2 separate domains on it. One more thing, it doesn't come with the 1-click eCommerce software installation like the two higher-priced plans.

Their mid-sized plan, Power, comes at $7.99/mo ($6.29/mo with discounted link), and allows you to host up to 6 different websites. It also gives you the option to create and use an unlimited number of MySQL databases (though that still doesn't let you host more than 6 different sites).

Pro, their top-tier plan, costs $13.99/mo ($10.49/mo with discounted link), which is a bit more than what a regular shared hosting user usually looks to spend. This high-end plan gives you the ability to host an unlimited number of sites on one account.

I would recommend either the Power or the Launch plan, unless you are likely to host a ton of sites on a single shared hosting account. If you are a hardcore user with several sites under your belt, however, you'll have to go with the Pro plan.

The only major con is that, as of writing this review, these prices are applicable only for the 24-months billing term for the Launch and Power plans (and 12-months billing term for the Pro plan). If you choose a shorter billing term like 1 year, the prices get slightly increased.

Also, the minimum billing term for the two smaller plans is 1 year (i.e. monthly billing isn't an option). This may be a turn-off for some. Although if you do have long-term hosting needs, their generous 90-days money back guaranty will ensure that the money you pay for 1 year upfront can easily be recovered in case you're unsatisfied with their service.


Exclusive InMotion Hosting Coupon for 2018

InMotion Hosting are usually very strict about offering discounts, as their plans are already priced quite competitively when you bring all their features into account. I, however, managed to get an exclusive discounted deal for the visitors of TechTage from InMotion themselves.

If you decide to choose InMotion, you can make use of this InMotion Hosting discount link which presents dynamic offers for their different plans. All you need to do is to give the button a click, and that should activate your discount and it'll stay valid for the next couple of months.


Support

InMotion Hosting utilizes a fully US-based support team, which is a rare sight. They also offer a true toll-free phone support, along with 24x7 live-chat, Skype and email support.

Though my experience with InMotion Hosting has been limited, I've been fairly happy with their support, and they've managed to answer general queries as well as identify site or script-specific issues with relative ease. So, no complaints there.

The time they take to respond to support requests is nothing to worry about, either, and though it was quite varied in my case, from around 5 minutes to about an hour, the good thing was that the first response wasn't a fluke, an auto-generated reply or something completely unhelpful, which is the case with most cheap shared hosts.

Cheap shared hosts tend to employ (mainly outsourced to third-world countries) support staff who follow a very basic, rigid, troubleshooting steps and can be annoying to face for experienced users.

In my opinion, it's better to wait for half an hour and get a solution directly in the first response than getting an unhelpful response within 5 minutes, followed by an hour-long back-and-forth messaging before finally coming up with the solution, as I've experienced with some other hosts.

One more thing that I'd like to point out is that InMotion's knowledge-base is really helpful, especially for beginners. It allows you to search and directly find answers to queries you'd otherwise have to ask a person to get answered.

They also have a really handy YouTube channel which is filled with short, useful videos covering everything from InMotion's own features, to fixing common issues (both beginner and advanced level issues). Such as:


Other Points

Here are a few other points to consider before you either take the plunge and jump on the InMotion Hosting bandwagon, or reject it for another host if you find it doesn't really meet your requirements.

A Great Option for Beginners

Planning to launch a personal blog? A niche site? A small company website? InMotion's launch plan may be a match made in heaven for you. Why is that? For two main reasons.

First, you get a free domain (for the first year) when you sign up with InMotion. That's a saving of around $10 on a domain right at the start.

Second, the plan is quite affordable at just $4.89/mo (discounted) and still leaves you the room to host an additional site on the same account shall you need to do it.

On top of these, InMotion runs all standard software, cPanel, Softaculous, and a standard LAMP setup means that you can get started as soon as your account is set up.

Installing popular scripts like WordPress, Joomla or an eCommerce solution like Magento or Prestashop would need just a few clicks, using InMotion's auto-installer. In fact, you can auto-install not just the common apps, but over 400 different web apps in total! Heck, you can even choose either WordPress, Joomla or Prestashop to be pre-installed during checkout.

If you're a WordPress user, you'll have the Sucuri security plugin at your disposal, which regularly scans for vulnerabilities in your WordPress installations. This offers some additional peace of mind to new users.

So, all in all, InMotion's launch plan is a beginners' paradise.

Money Back Guaranty is Best in the Business

A whopping 90-days money back guaranty is unheard of in the web hosting space, so for everyone who has even an iota of doubt about the actual quality of InMotion's support and overall service, there's the extremely generous 90 days money back guaranty.

Essential Services for Free (Others Charge)

Want to migrate your existing site from another host to InMotion? No problem. Also, this isn't limited to just cPanel to cPanel transfers. No matter what control panel your existing host uses, InMotion will be able to migrate your site without issues, unlike most other hosts who perform migrations only on the condition that your existing host must also use cPanel.

Want your website data backed up regularly (daily)? No issue, albeit free data restore being limited to once in every 4 months ($49.99 per restore if you need to do it more frequently than that).

InMotion proudly does these for free for all their users. Many cheaper or bigger hosts like BlueHost charge additional money for site transfers or daily backups.

Account Activation isn't Instant for Everyone

There are a few claims made by a few of InMotion's current users that InMotion's account setup isn't instant for most non-US customers. That is, for non-US customers, they probably run some additional verification (fraud protection?) tests before setting up their hosting account.

Some even claimed that InMotion is pushing phone verification for most new customers. While this is praiseworthy from a fraud-protection standpoint, but it might put off some people, especially international users.

Free & Effective DDoS Protection

InMotion's partnership with network security firm Corero Network Security, allowed all of InMotion's servers to be protected by their proprietary Smartwall Threat Defense System or TDS. It's basically a sophisticated DDoS protection solution, and one of the most effective ones at that.

So, in short, you'll be able to sleep at night knowing that even a hardcore DDoS attack won't be able to do much (if any) damage to your website's uptime or performance.

INODE Limit

This basically means the amount of files (quantity of individual files) you can store in your account. This limit isn't clearly mentioned on their sales page (at least it didn't catch my eye), but it's set at just 50,000 files. 

Though it should be more than enough for 90% of users, if you're a heavy user with a lot of disk space requirements (and thus got lured by their 'unlimited disk space' claim), you need to keep this tight INODE limit in mind.

Free SSLs from Comodo Integrated in cPanel

InMotion Hosting's cPanel comes pre-equipped with the ability to generate and install free SSL certificates from Comodo across all of your sites. Though this is becoming more and more common with many web hosts offering something similar, it's still very handy considering the importance of SSL and running https sites whenever possible in present times.

Heck, HTTPS is even a ranking factor of Google. And we've also been hearing about how Chrome will soon mark non-https websites featuring forms and other input fields as 'not secure'.

Databases Limit - What It Means for You

InMotion's launch and power plans come with limits of up to 2 domains and databases, and 6 domains and 6 databases respectively. At first glance, it may seem nothing unusual. After all, a standard WordPress site only uses 1 database, so having 2 databases for 2 different domains seems perfectly fine, right?

It should be fine for most of the users, but not for some people. Here's why: 1 domain isn't necessarily equivalent to 1 website. For example, TechTage.com is a WordPress-powered blog (taking up 1 database), whereas there could be a forum.techtage.com - a different forum software installation (like SMF or vBulletin) which would need its own database.

And, this is not even counting developers, who tend have many different script installations on each subdomain, for example:

  • demo1.domain.com
  • demo2.domain.com
  • demo3.domain.com

Each of them tend to be separate installations of scripts like WordPress, each taking up (usually) 1 database. Some scripts may even need more than 1 database. That's when things can get problematic really quickly.

InMotion's reasoning behind setting a strict database limit is to prevent abuse of their cheaper plans and ensure consistently good server performance in a shared environment for all their users.

So, if this is a must-have for you, it's better to either get their Pro plan which doesn't have this limit, or avoid InMotion altogether if it's over your budget.

Hassle-free Scalability

If your website ever outgrows the scope of standard shared hosting, you'll have a few options from InMotion itself, without needing to move your site anywhere else:

  • VPS Hosting (Managed & Unmanaged)
  • Dedicated Server (Managed)
  • WordPress Hosting (not too different from standard shared hosting)

And the good news is that, intra-InMotion site migrations are free, i.e. their tech support will handle it for you at no extra cost (this may not be applicable in case of downgrades, but I'm not too sure about that).


Summary - InMotion Hosting Advantages 

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    2 different data centers in USA, one in East Coast (Washington DC) and another in the West Coast (Los Angeles, CA); allowing you to choose from 2 different locations for your server.
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    Free domain with your hosting plan for a full year. Even if you don't register a new domain at the time of sign-up, you get a free-domain credit for later usage.
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    Managed WordPress hosting, ensuring 100% compatibility. Supports most WordPress features and plugins, ranging from basic ones to the most advanced ones.
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    High-spec servers that are 100% SSD powered, which are typically 20x faster than spinning hard drive fueled servers, ensuring optimal site speed at all times.
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    Free site migrations from your old web host, as well as free daily backups.
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    Proactive monitoring, well maintained server software. Regularly updated and patched for better security and performance.
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    90-days Money-back Guaranty (industry leading) along with anytime money back guaranty (pro-rated refunds). So, you can claim a refund anytime and get a partial refund for the amount of time you didn't use their services.
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    Native WP-CLI support.
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    Real-Time SPAM Filtering - most spam emails will be filtered out before even reaching your inbox.
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    Max Speed Zones - peering based network-level feature with CDN-level usability that ensures your site loads blazing fast for all visitors in as many different locations as possible.

Complete list of InMotion Hosting shared hosting features:

https://www.inmotionhosting.com/business-hosting#specifications


Concluding this InMotion Hosting Review

InMotion Hosting is one of those old and reliable shared hosting providers like A2 Hosting that have seen and survived it all, without compromising on its quality, or succumbing to an EIG-acquisition.

InMotion's shared hosting plans are neither too cheap nor too expensive. They sit right in the middle of the pricing chart. However, when you take all of their features into account, you can realize that you're actually getting a much more value-for-money deal than you'd be getting with cheaper hosts. It's hard to argue about the prices, given how my test site experienced no downtime, and posted incredible performance stats throughout the testing period.

The only potential con I can come up with is the add-on domains limitation for the lower-tier plans. But that's unlikely to be a major issue for either newbies who won't have many sites, and web hosting power users who can go for the premium plan.

Overall, InMotion Hosting offers a good bang for your buck. If you're looking for a fast and reliable host that offers solid uptime, you may give InMotion a try.

More on InMotion Hosting

InMotion, originally founded in 2001, is an independently own web hosting company that's been around for over a decade.

Not only are InMotion one of the most popular shared hosts on Earth, they also managed to avoid being bought by a larger group like EIG and turned to a horrible provider (as has been the case with A Small Orange, iPage and numerous other hosts that have been acquired and doomed by EIG).

Fortunately, you don't have to worry about this at all with InMotion, who are still free from larger corporate interventions in their operations. InMotion is also an A+ rated BBB-accredited company.

DID YOU KNOW?

The company behind InMotion also owns Web Hosting Hub, a sister-company that caters more towards beginners with little to no knowledge about websites and web hosting. InMotion is geared towards serious people who know their stuff, while Web Hosting Hub is for absolute beginners who just want to get their blogs up for a cheap price and without going into the technical tid bits.

Both InMotion and Web Hosting Hub offer a custom website builder known as BoldGrid. It's got a lot of praises lately and is one of the reasons why people jump on the InMotion/WHH boat these days.

Another interesting fact, InMotion is also one of the few BIG players in the industry that offer (actually) US-based support. Many of the EIG-owned brands, for example iPage, are known for outsourcing support to countries like India and Philippines, and still acting like they have US-based support.

As a result, you generally get very poor support from non-native English speakers. In fact, I've experienced this myself in the past with iPage, when a live-chat staff of theirs claimed to be some "Dave" based out of California. When I traced his IP, I found out that his actual location was Bangalore, India.

One more thing I really liked about InMotion is that a lot of their staff are active on web hosting communities like WebHostingTalk. Their engineers are frequently seen answering technical queries by potential customers on forums. They don't shy away from sharing the technical setup they have, and even some internal policies.

InMotion also has a zero-tolerance policy against spam and fraud. Hence, they require phone verification for all new customers. While this might be a bit of an annoyance for people living outside of the United States, it ultimately ensures that your website is in a safe environment, free from spammers and fraudsters.

Another fun fact, InMotion Hosting have one of the highest rates of inbound site transfers. What that means is, more people come to them from another site, than in case of any other big player. The reason should be simple enough to understand, really. Bigger players focus more on marketing and less on quality, resulting in people finding them for the first time but not choosing to stay with them, opting instead for better alternatives like InMotion.

Rohit Palit
 

I'm a 19 years old Web Entrepreneur based out of Kolkata, India. I'm a technical SEO fanatic. I'm also interested in web hosting and WordPress. Want to get in touch? Connect with me on - My Personal Site, Google+, Facebook & Twitter.

  • Muhammad Luqman

    its really a big help for the beginners…cause in the beginning its difficult to know each n every thing…

  • James Weigle

    I can vouch. I’ve been using their service for a year now and what they promised is what they really do. Uptime is really 99.9%, no b*llsh*t. There was only one instance when my site is down and it’s partially my fault. Highly recommended.