MDDHosting Review: Quietly Awesome
You probably already heard about MDDHosting from me, as I just can’t resist myself praising these guys whenever I can. MDDHosting, founded in 2007 by Michael Denney, is a rock solid web host with unbelievably tremendous customer support. We’re hosted on MDDHosting since mid-2011, roughly for 4 years. In these 4 years, I haven’t felt like moving to another hosting company because I had zero problems with MDDHosting. Now, I’m hosting my personal site, RohitPalit.com, on the same account and as usual impressed with its performance as well.
Their servers are perfect for my WordPress blogs, as well as for our SMF forum. Keep reading to know why I love MDDHosting so much.
Little Bit of a Story
For TechTage (formerly, SmartPhoneGeeks), we’ve only ever used three web hosts. This is how we migrated hosts during the course of 2011:
HostGator → iPage → MDDHosting
HostGator’s support was decent, but the servers were sluggish and I was really unhappy about the response times. Unfortunately, for me, I was still one of the millions of noobs back then who search for ‘top web hosting companies’ online. As you can expect, I fell in the traps cleverly set up by genius affiliate marketers. And that led me to think that iPage, offering Unlimited Everything hosting for $3.95/month, was one of the best web hosts on Earth. What was even worse, was that I paid to iPage for a full year in advance (that was around $40). When I asked them for a refund, soon after migrating to it from HostGator, they threw their ToS at me and rectified that “payments made through PayPal can’t be refunded”. They called it the “30-days Money Back Guaranty”…
So, while being forced to stick with iPage for 2-3 more months (as I was lacking funds to purchase hosting from some other company), I came to know about EIG and how they acquired one hosting company / domain registrar after another, and how they ruined all of those companies. [They bought HostGator too in July, 2012]
That’s when I decided of not choosing another popular web host like BlueHost or InMotion Hosting. I was finally determined to switch to a much better host. A real web host offering high-quality service and one that values its customers.
I stumbled upon WebHostingTalk, a great community consisting of highly-knowledgeable people. I eventually came to know about MDDHosting, as it was kind of hard not to, considering the amount of long, positive reviews floating around WHT. I had a brief conversation with owner Michael, and he answered the kind of technical queries to me about their service that would make HostGator or iPage people (or bots, they hire stupid bots too) stare at you for a while. So, without further delays, we moved to MDDHosting.
The real MDDHosting Review begins…
As soon as our account was set up, Mike and co. effortlessly downloaded a huge backup from iPage and successfully moved our site to a relatively new server of theirs.
As soon as our site started loading from the MDDHosting server, I could instantly feel the speed improvement. Our load times were halved. And MDDHosting’s 150ms average server response time was something I was not used to experiencing.
The second best thing was the customer support. I mean, seriously, which web host’s technical support executive (in his right mind) answers support queries within 3 minutes at 1 A.M. ? MDDHosting’s support is second to none. You’ll get your query answered quickly unless you ask something stupid in the first place, even then you’ll probably get a reply sooner than you think.
Third best thing was uptime. This year the uptime is around 99.98%, according to Pingdom.
MDDHosting, as I feel, use their funds to improve their service quality by upgrading old servers and adding new ones and spending a high amount of money on customer support and maintenance, unlike other bigger providers who shell out most of their cash on advertising or affiliates (some of the bigger providers pay as much as $150 to affiliates per shared hosting sign-up worth a few dollars per month).
If I were to rate their service, I’d rate it:
Uptime: 5/5 (Over 99.98% for TechTage, according to Pingdom)
Cost: 4.5/5 (Might be a bit costly for beginners, but in the end, you get what you pay for)
Why MDDHosting is also Technically Awesome:
- LiteSpeed-powered Servers, running on CloudLinux. LiteSpeed is apparently up to 9 times faster than Apache web hosting and processes PHP 50% faster on a shared server. Every account has resource limits, so no one can hit the server’s maximum resource limits alone and slow down the whole server or even crash it.
- Most servers are equipped with a minimum of 24GB of RAM and Dual-Quad Core Intel Xeon Processors running at 2.4+ GHz. They place their servers in the Handy Networks datacenter in Denver, Colorado, United States.
- MySQL Concurrent Connections limit is 25 in shared plans and 50 in semi-dedicated plans. Given that each visitor’s connection with the server stays alive for as less as 200-300ms, you can safely assume that on a properly optimized WordPress blog, you can easily get 100 hits at any given instant and still not worry.
We’ve once had 792 people online at our forum and still I didn’t notice even a slight bit of increase in load time.
- Daily backups. They backup your data everyday using R1Soft Continuous Data Protection Backups and keep each restoration point on their backup servers for 7 days. You can restore a backup anytime by logging into cPanel.
- Unlimited add-on domains (the domains you add after adding your primary domain). Latest versions of PHP & MySQL. Softaculous 1-click script installs.
The only glitches I have…
I have none, at the moment. I used to be unhappy about their SMTP mailing limit (200 emails/hour, and a fair-use limit of 2,000 emails/day). SMTP emails are required by softwares like WordPress and SMF (the ones that I use) to send emails to users to notify about various things (like email confirmation during new user registration). I don’t hit the limit anymore, but a while back, when our forum was at its peak, boiling with 25K+ members, it used to be a slight bottleneck. The reason they limit the no. of outbound emails on shared hosting is spam. The more bulk emails you let users send, the more chances of the entire mail server getting blacklisted. This, again, isn’t a big deal for 95% of the users. People who do need to send more emails in a month, should consider using an external SMTP Mail Service, such as Mandrill.
Here’s what they say about themselves:
“MDDHosting is a privately owned company that was formed in 2007 to provide services that are often overpriced at affordable prices for individuals and businesses around the world. Unlike most newer web hosts we do not hide who we are, when we were formed, or what we have to offer to our clients. We may be small but we pride ourselves in providing high quality services and support for each and every one of our clients. We do not see our clients as a number or a dollar sign.”
If you need a reliable web host that cares about its customers for your next WordPress blog, or your next site in general, I recommend you to give these guys a try. There’s always a 30-days money-back guaranty, so you can always get your money refunded back to your account in case you’re not fully satisfied (which would be a rare case, really).
They are costlier than your average ‘unlimited everything for $5’ host, but you won’t regret moving your sites to them for a bit more money, which would get you a much better service, overall.
Their shared plans start from $7.50/month. You can, however, use the coupon ‘monster10’ to get a 10% recurring discount for the life your account, or the coupons ‘half-price’ and ‘WHT50’ to get an one-time 50% discount on any shared / semi-dedicated plan of your choice (I’m not sure about VPS and Dedicated Servers).